CI: Hi! You can ask me for any shipment question.
YOU: What is my favorite route?
CI: So, for all the past time your favorite route was "Chicago - Houston, cheapest".
YOU: What was the last one?
CI: So, the last one was "New-York - Houston, fastest".
YOU: What about my favorite carrier?
CI: You favorite carrier is "Schneider National, experienced".
CI: You are very welcome!